Because your satisfaction deserves the same premium treatment as our pop culture merchandise collections.

We stand behind our premium pop culture merchandise just like we stand behind our favorite fandoms. If you’re not completely satisfied with your purchase from Bioworld Shop, we’re here to make it right.

Our Return Policy

You may return most items within 15 days of delivery for a refund or exchange. To be eligible for a return:

  • Item must be unused, in original packaging with all tags attached
  • Item must be in the same condition as when received
  • Original proof of purchase is required

Non-Returnable Items

Certain items from our carefully curated collections cannot be returned for hygiene or licensing reasons:

  • Fragrance products (for health and safety reasons)
  • DVDs (once opened due to copyright protection)
  • Jewelry (for hygiene reasons unless defective)
  • Any item marked as “Final Sale”

How to Initiate a Return or Exchange

  1. Contact Us: Email our style-conscious support team at [email protected] within 15 days of delivery with:
    • Your order number
    • Item(s) you wish to return/exchange
    • Reason for return
    • Whether you prefer refund or exchange
  2. Receive Instructions: We’ll email you within 2 business days with return authorization and shipping instructions.
  3. Ship Your Return: Package the item securely in its original packaging and include all tags. Ship to our headquarters at:
    Bioworld Shop Returns
    4929 Park Street
    Pittsburg, US 94565
  4. Track Your Return: We recommend using a trackable shipping service. Original shipping costs are non-refundable.

Return Shipping Costs

Customers are responsible for return shipping costs unless the item arrived damaged or defective. For exchanges, we’ll cover the cost of shipping the replacement item to you.

Refund Processing

Once we receive and inspect your return (typically within 5 business days):

  • Timing: Refunds are processed within 3-5 business days after approval
  • Method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Notification: You’ll receive an email confirmation when your refund is processed

Please note it may take additional time for your bank or credit card company to post the refund to your account.

Exchange Policy

Want a different size or style from our pop culture collections? We’re happy to exchange eligible items within 15 days of delivery. Follow the same return process above and specify your exchange preference.

If the item you want isn’t available, we’ll process a refund instead.

Damaged or Defective Items

If your premium merchandise arrives damaged or defective (which we work hard to prevent!), contact us immediately at [email protected] with photos of the damage. We’ll arrange a free replacement or refund.

Return Request Template

Use this template when emailing your return request:

Subject: Return Request for Order #[Your Order Number] Dear Bioworld Shop Team, I would like to request a return/exchange for my recent order (#[Your Order Number]). Item(s) to return: [Product Name(s)] Reason for return: [Please specify] Preferred resolution: [Refund/Exchange for (specify item if exchanging)] Please advise next steps. Best regards, [Your Full Name] [Your Email Address] [Your Phone Number – optional]

Questions?

Our fan-focused customer service team is here to help! Contact us at [email protected] with any questions about returns or exchanges.

Because at Bioworld Shop, we believe in happy endings for every fandom story – including your shopping experience with us.